Agency Boost – Service Delivery & Refund Policy

Agency Boost LLC ("Agency Boost," "we," "us," or "our")

At Agency Boost, we want every client to know exactly how their program gets delivered, when it officially counts as delivered, and what the ground rules are for refunds, cancellations, and billing questions. This Policy spells all of that out. It applies to every Client we serve. If you have a signed or electronically accepted Master Services Agreement ("Agreement") covering the same ground, your Agreement wins wherever the two documents say different things.

1. Key Terms Used Throughout This Policy

• "Services" — everything you receive from Agency Boost, including coaching, consulting, trainings, digital content, community access, frameworks, templates, deliverables, and all related resources.
• "Client" — any individual or business that buys, accesses, or participates in the Services.
• "Platform" — any outside system we use to run your program: messaging apps, community software, video conferencing, email providers, CRMs, video hosting, and automation tools.
• "Materials" — all intellectual property we share with you, such as documents, recordings, standard operating procedures, scripts, and resources.

2. Cancelling or Ending an Ongoing Program

Programs that renew or continue past their first term can be ended with thirty days' written notice emailed to support@theagencyboost.com. Your billing continues through that thirty-day window, and we do not offer refunds or credits for partial periods. Stopping participation on your own does not count as cancellation — written notice is required.

3. Refunds

3.1 The One Refund Window.

There is exactly one refund opportunity, and it is defined in your Agreement: you may cancel for a full refund only if you have not yet completed your first one-to-one strategy session. Once that session takes place, all payments become final, non-cancellable, and non-refundable. This Policy replaces any outside refund expectation, including anything you may have assumed is standard practice elsewhere.

3.2 After the Window Closes.

Following your initial strategy session, no refunds are given for any reason. This includes, but is not limited to, not using the program, missing sessions, personal or business circumstances, not implementing what you learn, dissatisfaction with your speed of progress, or not hitting a specific outcome. We do not guarantee any particular revenue or performance result.

3.3 Guarantees Deliver Service, Not Cash.

Where your program includes a performance-based guarantee, that guarantee is a conditional promise of extra coaching and service at no additional cost — it is never a money-back promise. It only applies if you meet every condition listed in your Agreement, and it becomes void if those requirements are not completed.

4. How Your Program Is Delivered

4.1 Access Activation.

Once your payment clears and your enrollment is active, you will typically receive a confirmation email with your Platform access or onboarding steps, along with the scheduling links and program materials that come with your purchase. Delivery may begin right away and usually starts within one to two business days.

4.2 When Fulfillment Is Officially Delivered.

Fulfillment is considered delivered — fully or partially — as soon as any of the following occurs:

• login credentials or Platform access are issued to you;
• you log into or enter any system used to deliver the Services;
• you download a material or attend a call;
• you complete onboarding or intake;
• any module, template, framework, or training becomes available to you; or
• you receive coaching, feedback, or other communication from us.

Fulfillment counts as delivered whether or not you decide to participate afterward.

5. How Delivery Is Verified

We can demonstrate delivery through records such as Platform login activity, email delivery and open logs, download history, call attendance or recordings, timestamped community or messaging activity, CRM access logs, and calendar confirmations. You agree that records like these are conclusive evidence that fulfillment took place.

6. Service Availability and Program Changes

6.1 No Guarantee of Uninterrupted Access.

We do not promise constant availability of our team, the Platforms, or any individual coaching session, and we do not guarantee that any specific Platform will remain in use.

6.2 Third-Party Outages.

If an outside tool goes down, that is beyond our control. It does not count as a failure to deliver the Services, and it does not entitle you to a refund, credit, or cancellation.

6.3 Program Updates.

We may adjust, update, or replace parts of the Services at any time — including schedules, coaches, materials, or delivery methods — in order to maintain or raise quality.

7. Billing Questions and Chargebacks

7.1 Talk to Us First.

You agree to contact us at support@theagencyboost.com before filing any external dispute or chargeback, so we have the opportunity to resolve the matter directly.

7.2 No Improper Chargebacks.

Except where the law requires otherwise, you agree not to initiate a chargeback, reversal, or payment dispute for any charge consistent with this Policy and your Agreement. Filing a chargeback after fulfillment has occurred is a material breach of this Policy.

7.3 Consequences of an Unauthorized Chargeback.

To the fullest extent permitted by law, we may immediately terminate your access to the Services, charge an administrative processing fee equal to the greater of $500 or 10% of the disputed amount, recover processor penalties, legal fees, and damages, submit our evidence of fulfillment and your contractual obligations to the relevant banks, processors, or arbitrators, and pursue any collection remedy available to us.

8. Standards of Conduct and Termination

We may suspend or end your access immediately, without a refund, if you engage in harassment, abuse, or disruptive or defamatory behavior; share or attempt to redistribute our Materials; breach another client's confidentiality; file an unauthorized chargeback; miss a payment; or otherwise violate this Policy or your Agreement. When access ends, all use of our intellectual property must stop.

9. Your Responsibilities as a Client

You agree to give us accurate information, maintain the technology access the Services require, implement the strategies and attend the sessions, protect the confidentiality of fellow clients, comply with all applicable laws (including FTC, TCPA, CAN-SPAM, GDPR, CCPA, and advertising regulations), and conduct yourself professionally. Choosing not to participate never removes a payment obligation.

10. Results Are Not Guaranteed

Everything we offer is educational and informational in nature. We make no guarantee regarding revenue, profit, valuation increases, sales performance, funnel results, lead volume, or advertising outcomes. Outcomes vary widely and depend on factors outside our control — your advertising budget, your execution, market conditions, your team and resources, and how you operate your business.

11. Your Decision Rests on This Policy and Your Agreement

You acknowledge that no earlier statement, whether spoken or written, creates any right beyond what is written here and in your Agreement, and that advertisements, webinars, case studies, testimonials, and examples do not modify this Policy or the Agreement. You confirm you relied on no outside representation when deciding to purchase. The refund and fulfillment terms that apply to you are defined solely by your Agreement and this Policy.

12. Events Beyond Our Control

We are not responsible for any delay or failure to perform caused by circumstances beyond our reasonable control — including internet or power outages, labor disputes, natural disasters, Platform failures, acts of terrorism or war, and government restrictions. Events of this kind do not create any right to a refund or credit.

13. Indemnification

You agree to indemnify and hold Agency Boost harmless from any claim, damage, liability, or loss arising from your own acts or omissions, your use of the Materials or Services, your violation of any law, your breach of this Policy or your Agreement, or any claim brought by your own customers or contacts.

14. How This Policy Relates to Your Agreement

This Policy works alongside your Agreement. Where the two conflict, the Agreement governs and controls, and nothing in this Policy creates rights beyond those your Agreement provides.

15. Updates to This Policy

This Policy may be revised at any time. A revised version becomes effective once posted, and your continued use of the Services after posting constitutes acceptance of the updated Policy.

Agency Boost LLC. All rights reserved.